As a travel agency, we are connected to hotels, cab drivers, tour guides so as to provide all services to our customer at one roof. Whenever our customer books a tour with us, we have to block seats with our connected service agents to accomplish the tour, hence we become liable to pay for their services also. In case of cancellation of a tour, we follow the following parameters:
| Sr.no | Cancellation stage | Parameter |
|---|---|---|
| 1 | 31 or more days prior to departure. | 15% of package cost will be charged as penalty on cancellation |
| 2 | 22 to 30 days prior to departure. | 35% of package cost will be charged as penalty on cancellation |
| 3 | 15 to 21 days prior to departure. | 50% of package cost will be charged as penalty on cancellation | 4 | Within 15 days before departure. | 100% of package cost will be charged as penalty on cancellation |
Though each cancellation may have different case, some cases may not fall in above parameters. That cancellation case is handled specifically by our support team.